Enrollment Information
Open Enrollment is typically throughout the month of December. If you are newly hired, your enrollment window will vary. Certain changes in the household also qualify to allow changes in benefits.
Enrollment Online
To access your benefits online, go to: https://benefits.plansource.com/ anytime.
Enter your username. Your username is the first initial of your first name, the first six characters of your last name, and the last four digits of your Social Security number. For example, if your name is John Williams, and the last four digits of your Social Security number are 1234, your username will look like this: jwillia1234.
Enter your password. Your password is your date of birth in a number format without any punctuation, starting with the year you were born, then the month and then the date (YYYYMMDD). For example, if your date of birth is January 5, 1970, your password will look like this: 19700105.
Once you have logged in, you will be prompted to change your password.
Enrollment by Phone
If you would like to speak directly to a representative in the Benefit Center who will assist you in making your elections and with technical support, please call the PlanSource Benefit Center at (888) 222-4309. Representatives are available between the hours of 8 a.m. and 11 p.m. EST, Monday through Friday.
When you call, the Benefit Center will ask you to verify the last four digits of your Social Security number and your date of birth. From that point, the representative will walk you through your personal information on file to confirm its accuracy. Please be prepared to first provide verbal authorization if you would like your spouse to speak with a representative on your behalf.
Qualifying Household Changes
Life changes that can qualify you for a Special Enrollment Period are listed below. You must notify the DSEHP benefit call center at (888) 222-4309 within 30 days if you would like to exercise your special open enrollment period.
Changes in Household
You may qualify for a Special Enrollment Period if you or anyone in your household in the past 30 days:
- Got married.
- Had a baby, adopted a child, or placed a child for foster care. Your coverage can start the day of the event
- Got divorced or legally separated and lost health insurance. Note: Divorce or legal separation without losing coverage doesn’t qualify you for a Special Enrollment Period.
- Death—If you are covered under your spouses plan and they pass away you are eligible to join the DSEHP Health Plan
Changes in Residence
Household moves that qualify you for a Special Enrollment Period:
- Moving to the U.S. from a foreign country or United States territory
- A student moving to or from the place they attend school
Note: Moving only for medical treatment or staying somewhere for vacation doesn’t qualify you for an SEP.
Important: You must prove you had qualifying health coverage for one or more days during the 30 days before your move.
Loss of Health Insurance
You may qualify for a Special Enrollment Period if you or anyone in your household lost qualifying health coverage in the past 30 days.
Coverage losses that may qualify you for a Special Enrollment Period:
- Losing job based coverage
- Losing eligibility for Medicaid or CHIP
- Losing eligibility for Medicare
- Losing coverage through a family member
Enrollment Resources
Primacy Care Provider (PCP) ID
When electing medical coverage, the Primary Care Provider (PCP) or National Provider Identifier (NPI) ID for your doctor must be entered, even if you have submitted it previously. To find a doctor or care provider or verify if they are in HAP's HMO network, you can call your doctor's office or use HAP's Provider Lookup by clicking the button below. Be sure to select HMO as your insurance plan when searching.
Health Savings Accounts (HSA) - Qualifying Expenses
A Health Savings Account is a great way to save money for current or future healthcare expenses. To see the the most up to date information on this great savings option and a list of all items and expenses that qualify, click the button below.